Support
Email support@coldpress.dev and a person will answer.
Quick fixes
The alarm didn’t ring
Open Risebound › Settings › Alarm check. It shows whether alarms are allowed for Risebound (Settings › Risebound › Alarms & Timers), whether your subscription is active, and how many rings are booked with iOS. Tap “Ring in 10 seconds” to test, with the phone locked.
The alarm is too quiet
Alarms play at your ringer volume. Turn it up in Settings › Sounds & Haptics, or press the volume buttons while the alarm rings. Klaxon, Siren and Buzzer are the loudest sounds.
I’m up early and don’t want it to ring
Open Risebound up to an hour before the alarm and tap “Start mission now”. Once it’s done, that alarm won’t ring.
I can’t turn an alarm off or change it
Alarms lock 4 hours before they ring, so they can’t be turned off, moved later or made easier half asleep. You can still move it earlier or make it harder. Change the lock time in Settings.
The photo mission won’t accept my photo
Stand where you stood for the setup photo and frame it the same way, with the lights on. If it still won’t match, redo the setup photos from the alarm’s mission screen. After a few tries you can switch to a walk.
The camera doesn’t count my squats
Lean the phone against something about 2 metres away so it sees you head to toe, and go all the way down and all the way up. For push-ups, put the phone on the floor side-on to you.
Restore my subscription
Open the plans screen and tap Restore, signed in with the Apple Account you subscribed with.
Move to a new iPhone
Create an account in Risebound › Settings on your old iPhone (it backs up your alarms, missions and streak), then tap “I have an account” when you set up the new one. Photo missions need new setup photos on the new phone.
Delete my data
If you have an account, delete it in Risebound › Settings › Account: that removes the account and its backup. Everything else is stored on your iPhone and goes when you delete the app.